The criteria the National Verifier approves are: FCC designed the national verifier to monitor fraud applications. :( And yes, to whomever you canreport it! Emergency Broadband Benefit Program | Xfinity Community Forum I know I am eligible and have been "verified" in the National Verifier program yet Comcast emails me that they are unable to approve my request. The Emergency Broadband benefit is a temporary federal program that lowers the monthly cost of broadband service to eligible households during the COVID-19 public health emergency. Spoke with many different customer reps for the last two weeks. Ok great, finally some help right? Without crossing this one you will not be able to get the broadband internet benefits. In order to claim credits, your application must be approved by USAC/National Verifier. Starting December 31, 2021, EBB will be replaced by the Affordable Connectivity Program (ACP), which is a long-term federal program that will provide eligible households up to a $30 benefit on eligible broadband service. The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). The Commission adopted the rules and policies creating and governing the EBB Program on February 25, 2021. Your business is so important to us and we want to make sure your concerns are resolved. Beneficiary and Contributor Audit Program (BCAP), Emergency Broadband Benefit Program (EBBP), Develop Evaluation Criteria & Select Services, Review Your Funding Commitment Letter (FCL), Prepare For Competitive Bidding & Request Services, National Lifeline Accountability Database (NLAD), Representative Accountability Database (RAD), With the assistance of service providers through the, On their own using the consumer portal online, or. [Edited: "Inflammatory"] I know what FCC would say, Call Comcast and the vicious circle continuous. How to Use NV - Universal Service Administrative Company I was verified by National Verifier more than 90 days ago; Not true again; I was approved just two days ago. I have tried calling 1-855-846-8376 and 1-800-934-6489 and no matter what I choose I just cannot get to a live person. She then tells me my application is pending and to keep watching my email for a updates. Click here to complete your application with the National Verifier. It is just insanity! This must be an in-person interaction. I reapplied on the 25th and was allowed to enter my info; name, address and last 4 of my social. Entering different information could result in ineligibility. That's a whole new animal for Comcast evidently. The EBB Order follows the passage of the Consolidated Appropriations Act of 2021 (the Act), which obligated the funding for the EBB Program. I probably lost out on a month of the benefit, but I'm happy that it's finally working. The information provided below will be used to verify eligibility for the Affordable Connectivity Program (ACP). Hello, @user_2b2197. Apparently, Comcast, in their infinite wisdom, do not want to spend the federal government's money, they want to hold on to it like it is their own. If anything further comes up, please let us know. Your application may have failed for one of the following reasons: You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. This has taken hours and hours of run around only to be told it was done and now was not. Ok, so I reapplied, same rejection email from Xfinity. If anything is wrong with the application procedure, the verifier will let you know the possible error. Under the EBB program, qualifying customers can temporarily receive a benefit of up to $50 per month. Consumers can apply for the Affordable Connectivity Program at AffordableConnectivity.gov. A group of states and territories received access to the system at a specific time. Eligibility for the ACP benefit is determined by applying to the federal government's National Verifier. The Affordable Connectivity Program is limited to one monthly benefit per household. This Covid-19 pandemic makes millions of Americans struggling through their livelihood. 2. Your patience through the process is very much appreciated. Your household income is at or below 200% of the Federal Poverty Guidelines. Each household can only receive one monthly Affordable Connectivity Program benefit at a time. Enter your information exactly as you entered it in the National Verifier. @user_2b2197 Excellent reporting. It seems even Comcast is having problems with the EBB program. Yes, I got the same email in the post above. Online- Visit the consumer website and click the Apply Now button. After qualifying test data in the National Verifier staging environment, service providers can enroll the test consumer in theNLAD staging environment. Bingo "You've been approved for the Emergency Broadband Benefit program. As I said, I have already filed a complaint with the FCC. [Edited: "Solicitation"]. Please go to, Qualifying customers who live on federally recognized Tribal lands may be eligible for a tribal benefit of up to $75/mo. I wrote an email to [Edited: "Personal Information"] but no answer so far. Service providers should only use mock data in the National Verifier staging environment. I'm in agreement with your last thought @NOTATALLPLEASED. How do I know when my EBB Benefit has been applied to my account? I should qualify for the EBB program but like others here I was denied twice. WHY?? Service providers can enroll consumers in NLAD once they have an active and approved eligibility decision from the National Verifier. The only way I was able to speak to a Comcast rep was to select an option that was not correct to my needs. I asked him, if this doesn't work then what? EBB Program through the National Verifier or through the provider's own application process. NV Only Accounts:Sales associates who use the National Verifier but do not need NLAD access can receive NV Only accounts. The EBB Program will conclude when the fund is expended or six months after the end of the public health emergency. You can learn about the EBB program, including eligibility requirements, by visiting the FCC website. Re- explained everything for..how many times is it now, 4 calls total I believe. I'm unable to submit another application the National Verifier, because I'm already qualified. Print it and fill it up. The Lifeline National Eligibility Verifier (National Verifier) is Lifeline's application system that is used to determine whether consumers qualify for the program. On May 12, 2021, the EBB Program launched and consumers could apply for the program through the National Verifier and service providers began enrolling consumers. Can I get more than one EBB Benefit on my wireless account? Just my opinion! 2023 Universal Service Administrative Company. Make sure everything matches exactly to your lifeline application including upper and lowercase. Unfortunately, we could not completely process your EBB application at this time.. I tried this number & it was automated run-around. After many fillings, chats and calls with Comcast they finally approved my EBB. he came back and said, they told him to tell me that it is required to apply to the national verifier first!!! For EBB Program National Verifier you can email EBBHelp@usac.org or call for assistance at (833) 511-0311.. It took several calls to even speak to a human which is typical for Comcast. There are several things that could cause this error and email to occur. In the Infrastructure Act, Congress established the Affordable Connectivity Program (ACP) on the basis of the preexisting Emergency Broadband Benefit Program (EBB Program), with modifications designed to transform it from an emergency response to a public health crisis to a longer-term program to support making discounted broadband service and Our Internet Essentials team would be the point of contact for all EBB issues at 1-855-846-8376. EBB enrolled customers may switch service offerings at any time. I called comcast and they were unable to help me and referred me back to Lifeline. Apply for a discounted communications service through the Lifeline Rejected by Comcast but approved through the National Verifier. Ive gotten approval thru the national verifier based on dependent info. Hence, use the National verifier service provider portal. Apply now Select Your Plan Once verified, you may shop for Internet online or by calling 877.959.1748 Shop Now Both New and Existing Customers Can Qualify NEW CUSTOMERS I'd Like To Get Spectrum Internet Give us a call and we'll help you shop for services. EBB errors | Xfinity Community Forum Yet most of us know this is not true because we have already been accepted into the program. I was able to speak to someone but it was in the wrong department. if living on qualifying Tribal lands. Hello and thank you! I feel as if it's purposeful almost and yes, we're all going to end up missing out on any benefit from this program because so far it seems they are not planning on resolving this craziness. Visit our Online Support Center to find common solutions and self-help options, troubleshoot or manage your account and more. If a customer has a multi-line account with other users that all qualify for the EBB benefit, does each line receive a benefit? I need answers other than 'try to apply back in another three days.' Already have service? We need you to contact our Internet Essentials team at 1-855-846-8376. Just hit the chat icon in the top right-hand corner of the screen, click "new message", type "Xfinity Support" and select that profile to send us a message directly. This is for security reasons that we are unable to perform this task online or over the phone. However, eligible customers can still receive Access from AT&T even if they choose to apply their ACP benefit to their wireless service by applying with AT&T for the. of what you explain, same excuses! Why was myEmergency Broadband Benefitapplication denied? Can I speak to a human that can assist in resolving this matter? You may only apply your benefit to one service. In an Advisory issued on November 22, 2021, the Office of Inspector General (OIG) of the Federal Communications Commission alerted EBB providers, beneficiaries, and the public to improper and abusive EBB program enrollments made in connection with the USDA National School Lunch Programs Community Eligibility Provision (CEP). Sounds just like my experience so far! I talked to a customer support lady (call 1-855-846-8376) and she filled my xfinity EBB application from her end, instead of me doing it. Why does Xfinity do this to their customers? So it is trustworthy to receive the benefits through the National verifier process. When I did get thru I was told that I needed to contact the National Verifier program because they were denying the request. To protect and to reduce fraud, waste, and abuse. I was approved with a Application ID. The National Verifier (NV) is Lifelines centralized application system. Please let me know if you are able to touch base with them or have additional concerns. I also asked why would the other agent tell me 8 days ago that something is wrong in the system and that they would use my app id number to match it, he didn't really have an answer., so that was apparently just anther run around answer. 1-855-846-8376. To test the enrollment, service providers should use the same data used in the National Verifier staging environment. I am going in circles and ABSOLUTELY no recourse in sight. The consumer will enter each piece of information such as name, address, date of birth. I received that dreaded letter from Xfinity also. Apply for EBB with another participating provider, Name on application with the National Verifier does not match name on the Cricket account; and. Now what shall I do? I too was first told I had to go to a Comcast store (35 miles away) to get my name changed. FCC specified three goals for the national verifier to perform the eligibility verification properly. Then, mysteriously, an agent made the change over the phone. Eligible households can save up to $30/mo. This is quite frustrating given that Comcast isn't losing any money since these are federal funds being used. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). read more about how household is defined and examples here. A household is eligible if one member of the household meets one of the following criteria: Hello @ComcastLizzy I have entered EXACTLY the same information as I had given to National Verifier. *If an enrollment representative assists a consumer with the paper application, they must complete page 7 (Agent Information) of the paper application form. What is the difference between me pushing that button or him I asked? I had already checked that several times myself to be sure that everything was the same on the National Verifier and Xfinity, but ok..I verified it. If you do, you will NOT be approved for the program with Xfinity/Comcast and will have to Re-apply to be approved through the national verifier all over again. The EBB benefit can be applied to the following Cricket plans: Only one benefit can be applied per account. *Terms, conditions & restrs apply. When will the EBB Program end and whatwill happen to my service? How did you get past that @sofarsogood and how did you get help from Comcast? I am not very hopeful. Called them and they said everything is good on their end and fully approved. National Verifier has already Verified and Qualified me and you are just shirking your end of the deal. How do I qualify for the Emergency Broadband Benefit? On November 15, 2021, Congress created the Affordable Connectivity Program, a long-term, $14 billion program, which will replaced the EBB Program. I had same problem. It is an optional entry, leave it BLANK. Last 4 digits of your Social Security Number. I called xfinity, they told me that they were having an issue initially and just to reapply. Just complete the. L. No. They then patched me thru to IE group which just runs you around the phone system. I talked to the people in charge of the program and there is nothing they can do for me. I am sorry you are still experiencing EBB issues, please continue to refer to 1-855-846-8376 to speak with our Internet Essentials department for further assistance. I have given up. The crucial one is to qualify through the National Verifier. If your bundle also includes a video service, you will be responsible for that portion of your bill, as well as any charges that are more than the monthly benefit. Enrolling in the Affordable Connectivity Program (ACP) The [Manufacturer Device] is in your cart. From there you will get further email communications from Xfinity or you can reach out here and we can check on things. In addition, if there are changes to your name that need to be made to your account, this can be done in-store with a valid ID with the corrected name. The Low Income Home Energy Assistance Program, Temporary Assistance for Needy Families or National School Lunch Program's free school lunch, you need to call 1 800 VERIZON 1.800.837.4966 and request a New York State Program Lifeline application. Thank you! Eligible customers may begin enrolling in ACP with Cricket Wireless on January 7, 2022. [ Edited for violating forum guidelines ]. Comcast your turn to FINALLY fix this. Your EBB application has been approved". So there is light at the end of the tunnel. Additional information will be provided to customers enrolled in the EBB program if any steps are required to receive the ACP benefit of up to $30 a month (up to $75 on qualifying Tribal lands) after March 1, 2022. Called xfinity again and was told to call the National Verifier. You must first complete your eligibility application with the National Verifier before completing your enrollment application for the EBB program through Xfinity. Enroll in the Emergency Broadband Benefit program at https://comca.st/3xaHw4N using your Xfinity ID, and complete the consent and application process. Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year. Ironically, I get better response from the government than Comcast! @ user_tSundy Please send a private message with your name and service address by clicking on the chat icon so I can further assist. If you are already approved for Lifeline, there is no need to re-apply for ACP. Each group of states and territories is known as a launch. The Lifeline National Eligibility Verifier (National Verifier) is Lifelines application system that is used to determine whether consumers qualify for the program. The federal government's National Lifeline Eligibility Verifier (National Verifier), managed by Universal Service Administration Company (USAC), is a centralized system that determines Lifeline and EBB program eligibility. Please help! This is such a headache to deal with this. First, youll need to apply for the federal government program at. I will post an update should I get approved by Comcast but I am not too confident. By providing a copy of the National Verifier confirmation page, a copy of the National Verifier application and completing this form, you acknowledge that you are eligible to . I think it may be as simple as Comcast has my name as Ken and the Verifier program it is Kenneth. A household is eligible if one member of the household meets one of the following criteria: program, including any of the following benefits: Tribal Programs for Residents for Qualifying Tribal Lands: Bureau of Indian Affairs General Assistance, Food Distribution Program on Tribal Reservations. After the system approves an eligible consumer, enroll them in NLAD. After a consumer qualifies for Lifeline through the consumer portal, they need to contact a service provider to enroll in the program. AT&T PREPAID does not determine eligibility for ACP. WHY?? My bill had recently been generated, but another 2-3 days later I got a message that a $50 credit had been applied to my outstanding balance. Affordable Connectivity Program (ACP) | AT&T Consumers looking for information on the FCCs Emergency Broadband Benefit should visit fcc.gov/broadbandbenefit. Please wait until you received a response of "QUALIFIED" before starting the claim process below. The Affordable Connectivity Program (ACP) is a federal program created as part of the Infrastructure Investment and Jobs Act. Ensure you have received an approval status . Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers.
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